Help a user to successfully complete complex forms
Why this matters
Complex forms can be daunting and overwhelming. This is especially true when users are under stress or recovering from trauma. By supporting users through their interaction with the form, we can increase confidence, reduce cognitive load, and decrease frustration.
Help users to…
Help users understand what’s needed to complete the form, how the information will be used, and how we’ll protect their privacy and security.
Guide users through the process of completing a form in a way that is humane and respectful.
Allow users to review and keep a copy of the answers they’ve provided and feel confident in their interaction.